This paper comes as a part of an exploratory study with a goal to investigate the applicability of Collaboratively-Developed, Enterprise Resource Planning [ERP](a CD-ERP Approach) within Libyan public universities. The purpose of the research presented was to evaluate the new online system launched recently at the University of Tripoli (UOT) in order to investigate 1) what students expect from such a service, 2) whether or not they are satisfied with the service offered, 3) how important security issues are to the users. To answer these questions, quantitative data was collected using questionnaires based on the instruments of the SERVQUAL model via online questionnaires. Based on our results, students' expectations were higher than their perceptions of the quality of the services (QoS). The results indicate that students are obviously unsatisfied with the services provided by UOT's new online system. W arabic 27 English 135
TAREQ SALAHI ALSAGHEER ALMIGHEERBI(1-2019)

Like other HE institutes in the world, Libyan universities have continuously been working on developing their own ISs or adopting commercial solutions. Both models have shown negative results to some degree. This research was aimed, therefore, to introduce a new model, called: Collaboratively-Developed Enterprise Resource Planning (CD-ERP) to be applied in Libyan Higher Education (LHE). Generally, the model is based on two main principles: ERP packages and community-source. This study comes as the conclusion to a series of studies in a project to assess the CD-ERP model. After investigating the applicability of this model in the Libyan context, a CD-ERP model for LHE is proposed in this paper, including: the business model of the consortium, cloud architecture, alongside several recommendations for successful and efficient transformation from the current systems to the CD-ERP model. arabic 14 English 87
TAREQ SALAHI ALSAGHEER ALMIGHEERBI, (4-2020)

Collaboratively-Developed ERP (CD-ERP) is an intermediate model between two well-known models, namely: closed-and open-source systems. This model is based on the community-source paradigm and ERP packages. It has been proposed for Libyan higher education (LHE) to be governed by a consortium of LHE institutions. To investigate the applicability of this model in LHE, this paper presents an analysis of critical success factor (CSFs) based on both a review of the relevant literature and lessons learnt from similar projects. Using the literature review, the title of the model was proposed on the basis of its fundamental elements. Cases of other projects which follow a similar approach show that communitysource has been adopted by many universities and government bodies worldwide. Also, many of the issues observed in such projects are similar to those that appear in the literature, especially in regards to distributed and collaboratively working environments. arabic 10 English 56
TAREQ SALAHI ALSAGHEER ALMIGHEERBI(1-2021)